物流政策

Thank you for shopping at YOUYA. This policy explains how we ship your orders, shipping costs, and what to expect after your purchase.

Order Processing

Orders ship within 3–7 days after being placed. This is the time before dispatch, not the delivery time.

Once your order ships, you will receive a shipping confirmation email with tracking information if tracking is supported by your shipping method.

Shipping Methods and Delivery Times

Available shipping methods and estimated delivery times are displayed at checkout. Delivery times are estimates, not guarantees, and begin when your order is dispatched. Delivery may be affected by carrier delays, weather, or other events beyond our control.

Shipping Costs

We offer free shipping.

Order Tracking

After your order ships, we will email you a shipping confirmation with a tracking number and link, where available. Please allow some time for tracking information to update after you receive it.

Shipping Destinations

We currently ship to the United States.

For international orders, customs duties, import taxes, and other fees may apply, and customs delays may occur. Any applicable fees collected at checkout will be displayed before you complete your purchase.

Address Accuracy

Please check your shipping address carefully at checkout. If you need to correct your address, contact us as soon as possible.

Lost, Damaged, or Delayed Packages

If your order is lost, damaged, or delayed, please contact us so we can help you communicate with the carrier.

Order Changes and Cancellations

If you need to change or cancel your order, please contact us as soon as possible. We may be able to make changes before the order ships, but cannot make changes once the package is in transit. Where applicable, refunds resulting from cancellations or order delays will be returned promptly to your original payment method.