Refund policy

Return and Refund Policy

 

Returns

Return eligibility depends on the items in your order.

Eligible items must be returned in the same condition you received them, unworn or unused, with tags and in their original packaging, or meet any other requirements specified in the return instructions. If an item has been used, damaged, or handled beyond what is necessary, we may reduce your refund.

Please contact us to ask about return options and how to start a return.

How to Start a Return

Acceptance of return or cancellation requests depends on the terms above and your rights under applicable law.

Please contact us before returning any items. Unless we state otherwise or applicable law requires otherwise, you are responsible for return shipping costs for change-of-mind returns.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if an item is defective or damaged, or if you receive the wrong item.

Exceptions and Non-Returnable Items

Some items may not be eligible for return, as described in the return terms, on the product page, on our website, or in-store at the time of purchase.

Please contact us if you have questions about whether a specific item can be returned.

Exchanges

Please contact us about exchange options before returning your item.

Refunds

We will notify you after receiving and inspecting your return and let you know whether your refund request has been approved. If approved, we will initiate a refund to your original payment method unless otherwise stated. Your bank or payment provider may need additional time to process and post the refund.

If a reasonable amount of time has passed since approval and you have not received your refund, please contact us.

This policy does not limit your rights under applicable consumer protection laws, including rights relating to goods that are defective, not as described, not delivered within the required or agreed time, or otherwise do not meet applicable legal requirements.

Contact Information

To request an order cancellation, start a return, ask about a return or exchange, or report a damaged item, please contact courtneylefflerqbq@hotmail.com or use the details in our Contact Information Policy.a